Top Questions: Buyers’ Guide to Knowing What to Ask Your Mattress Sales Associate

Buying a new mattress is an important decision. However, choosing the righ mattress can be challenging, especially if you do not know what you need and want. The good news is that you can consult with an experienced mattress sales associate or sales team before making a purchase. Asking the right questions will enable you to learn as much as you can, so you can make an informed decision. But which specific areas should you focus on?

Here are some common questions to help make the whole ordeal easier. 

WHAT ARE THE AVAILABLE MATTRESS OPTIONS?

Mattresses come in all shapes and sizes. The mattress you choose will have a direct impact on the quality of your sleep. To effectively compare different options and narrow down your selection, you first have to know what is available. 

Take time to ask someone in customer service about the various mattress brands, sizes and comfort levels. Your mattress retail sales associate will provide the relevant details, and explain the pros and cons of each type. This will help you make a smart decision. 

WHAT IS INSIDE THE MATTRESS?

Very few people focus on what is in a mattress before making a purchase. However, the construction of a mattress will have a huge impact on comfort, firmness, spinal alignment as well as the lifespan of the product.

Common types of mattresses include pocket sprung, memory foam, latex, hybrid and air mattresses. When it comes to the firmness level, there are soft, medium-firm and firm mattresses. The retail sales associate will help you identify the ideal mattress composition based on your health needs and sleeping style.

WHAT MATTRESS WOULD YOU RECOMMEND BASED ON MY SPECIFIC NEEDS AND PREFERENCES?

Considering the numerous options available on the market, choosing the right mattress can seem daunting. If you are having a difficult time selecting the best mattress, ask the sales staff for recommendations.

When doing this, be sure to provide information regarding your favorite sleeping position, mattress firmness preference, whether you will be sharing the bed with a partner, as well as any medical needs and known allergies you may have. An experienced sales representative will take all these factors into account before providing objective advice and guidance, as well as never worry about sales pitches. 

DOES THE MATTRESS FEATURE SMART TECHNOLOGY? 

Many modern mattresses have advanced features. Smart technology is designed to enhance comfort and improve your quality of sleep. Depending on your needs, some features you should look for in a mattress are temperature regulation, motion separation, built-in massagers, sleep tracking sensors and environmental monitoring.

When shopping around for a mattress, ask the sales representative about the features that the different mattresses offer for different types of customers. Lastly, find out whether a smart mattress is the right choice for you from a sales manager.

WHAT ELSE WILL I NEED TO BUY ALONG WITH THE MATTRESS?

Before making a purchase decision, you will want to know the overall cost of your new bed. Oftentimes, you will need to buy sleep accessories to complete your purchase. Because buying the additional products will affect your budget, you need to know the total price pre-purchase, usually on the sales floor.

Some sleep accessories that will best complement your new mattress include a new bed frame, mattress protector, bedding and pillows. Remember to ask the sales representative about these accessories and the sales process so that you can plan properly.

CAN I TEST IT OUT?

Buying a mattress is a long-term investment. This is why you should choose a mattress that will allow you to get comfortable and relax whenever you are in bed. One of the best ways to find out whether the product will meet your needs is to try it out.

Depending on where you shop, you may have the option of testing out the mattress for a given period of time. When speaking to someone in the sales associate position, be sure to ask whether you can test it out to get an idea of what it feels like. This way, you will know what exactly you are paying for when you finally make the purchase and they will not have to worry about an unhappy customer.

HOW DO I CARE FOR THE MATTRESS?

Taking care of your mattress will help you make the most of your investment. This is why it is important to find out whether the mattress you plan to buy has specific care instructions. Inquire whether the product will need a mattress protector, the recommended cleaning method and instructions for moving it.

Proper maintenance will help to extend the longevity of your mattress. Keeping the pad in tip-top shape will also ensure you sleep happily over the entire lifespan of the mattress.

WHO CAN I CONTACT FOR SUPPORT?

After buying a mattress, you may have questions and concerns as you start using and experiencing it. To ensure you have a great experience, make sure you buy the product from a retailer who takes care of their customers and has excellent customer service. 

Ask the sales representative who you can turn to in case of problems with the purchase. A good sales associate will provide you with the specific details you need, effectively ensuring you can access the after-sales support you need ensuring customer satisfaction.

WHAT IS YOUR RETURN, EXCHANGE AND REFUND POLICY?

After you have slept on your mattress for some time, you may either not like it or find out it is not a good fit. When this happens, you should have the option of returning the product to the retailer. 

To avoid the frustration associated with having a mattress you do not like, ask the sales representative about their return policy. A good retailer will have a reasonable return policy that you can take advantage of. Working with such a retailer will ensure you have peace of mind when buying and using your mattress.

WHAT IS YOUR WARRANTY POLICY?

Buying a mattress is a huge investment. However, there is a chance that you will find the mattress defective after using it for a while. To ensure you are well protected, you should ask whether there are any warranties provided with the mattress and be aware of the terms of the warranty.

Your mattress sales associate will let you know the specific warranties that the mattress carries and explain the complicated legalese in the warranty. This way, you will know what to do to keep your warranty in force.

In addition to asking a list of questions, you should take time to explore your options. Be prepared when you test out a mattress at home or in the store. This will go a long way in ensuring you choose a mattress that suits you. At No Bull Mattress, we provide you with quality mattresses at competitive prices so you can enjoy better sleep. Contact us today or visit the No Bull Mattress store nearest you to view our products.

SOURCES:

https://www.mymove.com/mattress/guides/things-you-should-know-before-buying-a-new-mattress/

https://www.mattressclarity.com/blog/what-is-a-smart-mattress/

https://www.sleep.org/taking-care-of-your-mattress/