REFUNDS ARE DETERMINED BY THE STORE THAT HANDLES YOUR PURCHASE. PLEASE CALL THE STORE TO DISCUSS. NO USED PRODUCTS CAN BE RETURNED OR REFUNDED.
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If there is a manufacturing defect please contact us first so we can contact the manufacturer. We will give you further instructions are that point.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where no refunds are granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Only regular priced items may be refunded. Sale items or “floor models” cannot be refunded.
WE HIGHLY ENCOURAGE YOU TO VISIT YOUR CLOSEST STORE AND TEST OUT MATTRESSES BEFORE YOU PURCHASE.
We only replace items if they are defective or damaged, this is determined by the warranty provided by the manufacturer. If you are outside your warranty period we cannot do an exchange.
Contact us at the store that processed your order for questions related to refunds and returns.